Appointments
Cancel or reschedule at least 24 hours before the appointment for a refund of any service deposit. Late cancellations, inaccessible vehicles, unsafe locations, or no-shows may make the deposit nonrefundable to cover reserved labor and travel. Big Oasis will refund a cancellation it causes.
Service concerns
Inspect the vehicle when service is completed when possible. Report a concern within 48 hours with the invoice and photos. We will review the condition and may re-perform the affected work, issue a partial refund, or issue a refund when appropriate. Pre-existing damage and disclosed limitations are not service defects.
Merchandise
New, unused, unworn merchandise in original condition may be returned within 14 calendar days after delivery with proof of purchase. Customized, used, damaged-after-delivery, and final-sale items are not returnable unless defective or required by law.
Shipping and timing
Original shipping is not refundable unless the order was defective or incorrect. Approved refunds return to the original payment method; bank processing commonly takes 5–10 business days. Sales-tax refunds require the purchase record and are handled as required by applicable law.
Start a request
Email Global@BigOasisLLC.com with the order or appointment reference, purchase date, reason, and supporting photos, or call (203) 441-5399.