Information we collect
We collect only information needed to provide requested services: account name and contact details, vehicle and appointment information, customer messages, inspection notes and photos, merchandise order details, and optional technician location while a job is en route or in progress. Payment card information is handled by Square and is not stored by Big Oasis.
How we use information
We use information to authenticate accounts, schedule and perform services, communicate about appointments, document vehicle condition, fulfill orders, prevent fraud, maintain records, and comply with law. Optional marketing and browser notifications remain off until chosen.
Sharing and processors
We use service providers only for defined business purposes, including Firebase for account authentication, ChatGPT secure sign-in where selected, Square for payments, Google geocoding for service addresses, and MapLibre/OpenStreetMap mapping. We do not sell personal data or use it for targeted advertising.
Retention and security
We keep records only as long as reasonably needed for service, accounting, dispute, safety, and legal purposes. Access is role-based. Sensitive payment credentials remain with the payment provider.
Your choices and rights
You may correct account details, turn off optional notifications, email updates, and location sharing, unsubscribe from marketing, or request access, correction, deletion, or a copy of your information. We will verify requests before acting.
Children
This is a general-audience automotive service. We do not knowingly create accounts for children under 13 or collect their personal information. A parent or guardian should contact us if a child submitted information.
Contact
Privacy requests may be submitted through the Data Request page or sent to Global@BigOasisLLC.com. Call (203) 441-5399 for assistance.